“Our new customers include one of Europe’s biggest telecommunications suppliers, who began using our system in a major central European country in the last quarter,” says Rodrigues. “We know it will be challenging to accelerate new customer acquisition while simultaneously guaranteeing the utmost in customer satisfaction; however, I am 100% confident that the motivation and commitment of our teams and partners will allow us to achieve this.”
Digital transformation accelerates demand
Headquartered in Lisbon, Collab is seeing exponential growth due to mounting demand for its cloud contact centre and cloud IP PBX solutions. Companies are seeking to update their corporate communication systems, deploy multi-channel contact centres and use new technologies such as chatbots and voice bots. According to Collab, there is also more demand for front-end and gamification projects integrated with CRM.
Digital transformation is one of the main drivers of this demand, although customers are also interested in cutting operating costs while boosting their competitive advantage.