This account opening solution with authentication by video call was deployed by Novabase using Wizzio®, a product which builds Digital Customer Journeys and digitally transforms banking customers’ businesses in phases, thereby simplifying and creating a unique and innovative digital experience, while simultaneously ensuring transaction security and performance.
Carlos Alves, in charge of Millennium bcp’s IT department, says that “being a process which is somewhat technically complex, we were struck by the ability to integrate new components and new business processes into the operating solutions and digital channels we already provide to our customers. The solution deployed meets our standards of usability and security and compliance requirements, while maintaining high levels of operating efficiency.”
Dulce Mota, ActivoBank CEO, says that “the option of opening an account completely digitally is yet another major step in positioning ActivoBank as a bank wanting to improve its customers’ experience through a simple, user-friendly relationship. We are very satisfied with how the market has embraced this solution, which has proven to be a great success.”
In the opinion of João Nuno Bento, in charge of Novabase Financial Services, “since the world is in full digital transformation, it is essential that banking keep pace with this trend. By investing in this platform, Millennium bcp and ActivoBank have shown that they are addressing this challenge. Opening an account without having to go to a branch is more than just an improvement to a bureaucratic process: it is a step forward in the digital transformation of financial services.”
In this way, Novabase has strengthened its position as a key player whose product and service portfolio reduces its customers’ time-to-market and addresses the challenges of digital transformation.